HK600GT

Does any1 have any idea when the hk600gt be released as it was ment to be released 22days ago.

Yea its getn to be a pain in the ass cuz Hong Kong are bout 9 hours ahead of Ireland so i have to wait up late at night/morning until the HobbyKing Website store opens.

gentle men, hold on to your hat, and stop barking.

Do you really what a incomplete/faulty Hk600GT, that you can buy-and regret that you did not wait for others to find faulty... makes no sense to me.

Do you really think HK does this on purposes ???, as in they are holding it back, earning less money, getting unhappy costumers.. tsk tsk.

im happy (waiting anxiously) letting them have the needed time to make the perfect product ready for the market.

HK you got all my patience

Originally posted by Thejonesfather - look I know hk has really good deals but they need some changes and one is hk600 and a USA office so there is cheaper and faster shipping and people in customer service that know some stuff -- I will say if you email them they will get back to you but it must be on chinas time not USA t

Disclaimer **** please note this is NOT a personal attack on any poster , more a comment of expectations from some people........

Ummmm you guys in the U.S. do realise if HK were to set up a U.S. Office and full distribution centre you would all end up paying far more for stuff than you already do through here?
You would have full import taxes charged for them to bring goods in , all the workers would have to be paid U.S. wages , There would be huge rentals for warehouse space , I can guarantee that your Heli/plane/parts would not retail for anything near what they do through the online shop . Postage is cheap domestically in the States but part of your business practice is to build it into the cost of the purchase in the first place anyway .
Of course they will reply to emails on Chinese Time ... they are in China LOL  and by putting on staff to work at night just to please the American contingent would also add costs to operation overhead , and therefore drive prices up as well ... would you work 10 pm to 6 am for the same rate of domestic 9-5 pay to service a client in China ?

That being said , could HK do  better job re customer service ? well yes of course they can .
but a heck of a lot of their problems come from people being "nation-centric" and expecting another country to be just like theirs , and before us western people get all huffy and quote about the better service we get via email and technical support etc , most of that comes from outsourcing companies in a third world country exploiting cheap wages and having someone sitting in a call centre that really have no idea of what they are addressing , they just follow a procedure and palm you off in a way that makes you think you have achieved something LOL .... who can China get to outsource for their operations that speaks english well and has the technical aspects of our hobby down pat ?

All that being said , I may just have a solution ?
I wonder if Hobbyking  could not look into perhaps a single service rep located in each continent to address local concerns , sort the wheat from the chaff so to speak address what they can locally and then refer anything that they cant to HK HQ for consideration ???
That way language should not be as big a problem , and HK HQ would not be inundated with 27,000 emails from the one bloke who keeps getting pissed off they dont reply and hits resend incessantly ? Surely it wouldnt be too hard in this day and age to have these reps logged into the HK database and work from their respective locations , I for one know I could handle the Aussie side of things ( No not really a shameless plug for a job , but I would have the time to do so ) That way instead of one person ( or two or three or  however many there are in CS at HK ) copping flack from a million different directions and chasing their tails they could be the hub of a web that ensures they only have to deal with single requests from authorised reps overseas ..... make sense???


Edited by trumpy - 01/Feb/2010 at 11:49pm

HK 600 GT release is 13.02.2010