Frequently Asked Questions

Currency Conversion

HobbyKing sells product in USD only. Any foreign currency exchange rates on HobbyKing.com that are not USD are indicative only (you WILL be charged in USD regardless of the warehouse that you purchase from). HobbyKing.com provides the exchange rate tool as a guide only. During the checkout process, HobbyKing.com will pass the price in USD to PayPal whom will do the exact currency exchange for you according to PayPal's currency exchange rates. The customer will then have the opportunity to accept or reject PayPal's currency exchange rate. HobbyKing.com is not liable for the relationship between the customer and PayPal.

Orders are packed and posted from 9am-5pm, Monday to Saturday. The time in Hong Kong right now is: 12:45:30 PM. Provided your products are in stock & we are not experiencing unusually high order volumes, the package will be sent within 48hrs except for weekends. However, if you purchased an item that is on 'BACKORDER' your parcel will be held until that item has arrived in stock. The estimated time for replenishment of BACKORDER items is 30 days but has no guarantee. Hobbyking.com deals directly with factories, we do not buy from distributors, this keeps our price lower though it means stock can sometimes be out due to factories lengthy lead times. Please log into your account on the front page by clicking 'Your account' at the top left. In here you will see your order status and any backordered items.

All products you ordered and have paid for are reserved for your order. Even if the stock level should fall below 0 before your order is posted it will not affect your order.

We can understand the frustration associated with a late parcel. A late parcel could be the result of any number of reasons within the either countries postal system. The usual delivery time for a Standard Air Mail item is 10-30 days and an EMS item is 5-14 days. Please understand that we have no control over customs or your countries postal system.

BEFORE you contact us regarding a late parcel, please check with your local post office. In most cases parcels that do not arrive at your home are waiting for you at the post office for collection.

We do not consider a parcel lost until after we have filed a missing parcel report with the Hong Kong Postmaster. We can do this after 45 days. Countries such as Italy, France, Spain, Brazil and South Africa usually have extended wait times due to customs. However this is not common.

Once we have filed a missing parcel report and we have a response (no later than 60 days) from your countries postal authority, we can then replace your parcel. We will confirm with you on your address during this process. We do not refund or replace parcels that did not arrive because they were not picked up in time or sent back to us and lost in transit or have the incorrect address.

Our warehouse utilizes barcode id, product scanning, RFID security, final item counting and parcel weight recording to ensure each order is full and correct. We take our shipping and dispatch accuracy very seriously. If you have received a parcel that is incorrect or incomplete, you must do the following within 48hrs of receiving the parcel;

1. DO NOT throw any of the packaging or product materials away. Keep the entire package 100% as you received it.
2. Weigh your parcel and it's contents. You can use a kitchen scale for this. It must be accurate to 5g.
3. Photograph the parcel and it's contents. The photo must show products, parcel and packing materials clearly.

Contact Support Centre with the following information;

Attach photos of the parcel and contents, as stipulated above. Failure to follow the procedures above will result in a rejection of the claim. Never accept a parcel that is crushed, damaged or has been left open, possibly allowing contents to fall out.

If you would like to change the details on your order you need to act quickly. The safest way to change your address is by contacting us thru our live chat support. Due to the time lag in email responses, we do not accept liability for requests which are not received or read after the parcel has been dispatched.

Simply sending us an email does not constitute an agreement nor does it mean we can act upon your request in time. We strongly urge you to contact us through chat if you find that your address details are incorrect or need to be changed.

Introduction to the Return Merchandise Authorization (RMA)

The new RMA is constructed with a simplified user-guide process for Warranty claims: Incorrect, Defective, Damaged, Faulty items, Missing part, and product dissatisfaction. This features automated for the changing of warranty status which enhance customer's awareness of the workflow, and better understanding of customers needs and expectations in a timely manner.

General Warranty Policies and Guidelines

• Customers may return items to warehouse for a full refund of the product cost if they are dissatisfied. This must be done within 30 days from the date of purchase, and the item must be in a good condition.
  **Good condition refers original packaging with ALL accessories included.
  **If the original packaging has been opened, only 80% of the product price will be refunded to cover the repacking and QC rechecking costs.
• HobbyKing.com Service Centers don’t accept crash, damaged parts of the items due to misuse, and items that have been modified.
  **HobbyKing.com accepts no responsibility for the improper installation and use of purchased products.-The warranty period for all types of batteries is within 60 days, 1 year for other products such as internal parts (ESC, motor, servo, etc.) and RC items (plane, helicopter, boat and car).
  The warranty period is effective unless otherwise stated on the product listing. All relevant information must be indicated on the RMA application form.
• Photos and/ or videos are required for Initial Evaluation (submission via RMA)-All types of FAULTY batteries are NOT required to be returned to warehouse. Photos and/ or videos are enough to justify the fault of the item.
• For re-sending of items via RMA, the RMA form MUST be printed and attached on the parcel.
• After submitting the RMA form, if we receive no response from your end within 45 days or once the parcel is required to send back but it is not returned to our warehouse within 45 days, it will subject to rejection of RMA application.
• If HobbyKing cannot provide the replacement parts or item, the customer must return the product (in full) before they are elligable to receive a refund.

Warranty Support Page

Products MUST be returned to us for inspection. Liability of the product is restricted to the sale price of the product.

You need to register so that when your parcel is shipped you can track the status and delivery details from the 'Your Account' section.

None of our pricing includes tax. We do not charge local taxes or extra fees on top of our advertised product price with shipping/handling. It is your responsibility to pay any fees (including taxes) charged by your local customs or postal office.

What are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience at HobbyKing.com and to improve your buying experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionalities and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most. As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price. The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you. Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase. We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, Google+, Pinterest, Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

What cookies we collect ?

Please click here to see the list of cookies we collect and what information they store.

Privacy Policy

All information we collect is used for the primary purpose of allowing us to improve your customer experience. We will never provide personal information to 3rd parties outside of those trusted companies listed on this page, and great care is taken to ensure that all information is secure and confidential. You will not receive cold calls or junk mail as a result of visiting HobbyKing.com. You can also be assured that this information is completely secure and safe. In fact, some of the cookies are used purely to protect your data and your account.

HobbyKing is GDPR compliant. Customers may request to have their personal information deleted from HobbyKing’s databases and third parties affiliated with the company. Customers may request for their data to no longer be processed or receive a soft copy of the collected data delivered to either themselves or a third party. To request access to your personal information, use our request form ($10 USD fee will apply) or contact our Data Protection Officer directly at dataprivacy@hobbyking.com

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through our customer support centre at http://support.hobbyking.com

A product viewed on HobbyKing.com is an offer to treat; adding a product to your cart and proceeding through the checkout process does not constitute a legally binding contract of sale. Only once confirmation of shipment has been received has a contract for sale been formed. This is in compliance with the Electronic Transactions Bill 1999 (US) and Electronic Commerce (EC Directive) Regulations 2002 (EU) and Consumer Protection (Distance Selling) Regulations 2000 (EU).

These Bitcoin Terms & Conditions (“Terms & Conditions”) apply to your use of Bitcoin as your selected payment method. Please read these Terms & Conditions carefully. By using Bitcoin as your method of payment, you acknowledge and agree to be bound by these Terms & Conditions. These Terms & Conditions apply in addition to the terms and conditions contained in our Website Terms of Use. If there is a conflict between these Terms & Conditions and our Website Terms of Use with respect to Bitcoin transactions, these Terms & Conditions apply. If you do not agree with all of these Terms & Conditions, do not select Bitcoin as your payment method.

Paying with Bitcoin

Powered by Coingate. Our acceptance of Bitcoin is powered by our partner, Coingate. We do not guarantee and are not responsible for the availability of Coingate’s services.

To complete your purchase, you will be re-directed to Coingate’s website, where you will see the total cost of your purchase in Bitcoin, based on an exchange rate set by Coinsgate. The Bitcoin price for your purchase will remain valid for 10 minutes. If you do not initiate a payment during this time, the Bitcoin exchange rate will be updated and the Bitcoin price for your purchase may change.

Bitcoin network transaction fees. As with nearly all Bitcoin transactions, a very small transaction fee will be added by the Bitcoin network to the total cost in Bitcoin of your purchase. This fee covers the cost of verifying Bitcoin transactions. HobbyKing has no control over this fee and does not receive any portion of the fee.

Bitcoin transactions are final. Once you initiate a Bitcoin transaction, you cannot cancel it (provided however that you may seek a refund per our refund policy described below). This is inherent in the nature of the Bitcoin network, not a policy set by HobbyKing.

Under payments and over payments. If you attempt to initiate a payment of Bitcoins different from the exact cost of the purchase indicated by Coingate, your purchase will not complete. You will be required to re-submit payment for the correct amount in order to complete the purchase. After a failed payment, the Bitcoin exchange rate may update or you may be required to restart the purchase process.

Transactions complete once confirmed. Once a Bitcoin transaction is submitted to the Bitcoin network, it will be unconfirmed for a period of time (usually about an hour, but sometimes longer) pending full verification of the transaction by the Bitcoin network. A transaction is not complete until it is fully verified.

Refunds

Whether your purchase qualifies for a refund is governed by our Website Terms of Use, regardless of whether you pay with Bitcoin or any other payment method. In order to claim a refund on a purchase paid for with Bitcoin, you will have to follow certain procedures in order to claim your refund, as explained below.

Refunds issued for the USD value of your purchase. Your refund will be issued by HobbyKing in Store Credit for the USD value of your purchase, less any applicable fees, including any cancellation fees. Your refund will be based on the USD price of the product at the time of purchase through HobbyKing. HobbyKing will not refund your store credit into PayPal, Credit Card or bank account.

Frequently Asked Questions (FAQs)

What is Affirm?

Affirm is a credit-card alternative that allows you to pay for their order(s) over time. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months (with 10% - 30% APR accrued).

Who is eligible to use Affirm?

To sign up for Affirm, you must,

• - be 18 years or older (19 years or older in Alabama or if you are a ward of the state in Nebraska).
• - provide a valid U.S. or APO/FPO/DPO home address. Affirm is currently not available to Iowa (IA) or West Virginia (WV).
• - provide a valid U.S. mobile or VoIP number and agree to receive SMS text messages. The phone number must be registered in your name.
• - provide your full name, email address, date of birth, and the last 4 digits of your social security number to help Affirm verify your identity.

How do I sign up for Affirm?

Affirm account can be at www.affirm.com/account in just a few steps.

How do I pay with Affirm during checkouts?

Affirm shall be selected as the payment method when you are checking out. You will then be able to select your payment plan after you have been directed to the Affirm’s website. Affirm accepts payment by debit card, bank transfer and check.

How does Affirm work?

To sign up for Affirm, you must,

• 1.At checkout, choose Pay with Affirm.
• 2.Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
• 3.To ensure that you’re the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
• 4.Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you’re approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.
• 5.To accept Affirm’s financing offer, click Confirm Loan and you’re done.

After your purchase, you’ll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.

How do I make payments on an order that I paid with Affirm?

Payments on your Affirm loan are made directly to Affirm. Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is due and the due date. You can also sign up for Autopay.

You can pay your Affirm bills online, by credit or ACH transfer, and sign up for autopayment at www.affirm.com/pay. Please allow 3 to 5 business days for ACH transfers to be reflected on your Affirm account. To pay by check, please follow the instructions at www.affirm.com/pay.

Can I pay my Affirm loan off early?

Yes, you can pay off your Affirm loan early. If you pay off your entire loan before the final due date, you will pay interest only for the period that you borrowed the money. Affirm rebates any unearned portion of the finance charge for the remaining loan period. To see the total pay-off amount, please go to your Affirm account and click on ‘Make Payment’.

Does Affirm perform a Credit Check?

Yes, it does. When you first sign up for Affirm, it will perform a ‘soft’ credit check to determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score.

Why was I promoted to pay a down payment with a debit card?

Affirm tries hard to approve every purchase but sometimes cannot approve the full amount. When this happens, Affirm will provide a debit card down payment option so that you may still complete your purchase right away.

Why was I promoted for a checking account?

Affirm sometimes needs more information about your financial situation to evaluate your loan application. They may ask you to link your online checking account, which helps determine your ability to repay a loan. If you are prompted to link your checking account and would like to continue with the application process, you may link your account by providing the login information for your online bank account. Affirm does not store your online banking login information - they simply pass your login credentials to your bank via a secure service linking your checking account. Linking your checking account DOES NOT authorize Affirm to debit your account. It only allows them to determine your ability to pay.

Why is my loan still being processed?

Your loan will be in a ‘Merchant Processing Order’ state while we are finalizing your purchase. To view the status of your Affirm loan(s), please visit your Affirm account at www.affirm.com/account.

Why does Affirm not offer me credit?

If Affirm asks you to link your checking account, Affirm will not be able to offer you credit if:

• - Your bank is not listed
• - You choose not to link your checking account
• - You don’t use online banking
• - The username and / or password you provide is incorrect
• - You’re unable to successfully connect your checking account

Who do I contact about questions or disputes related to my Affirm loan?

For questions about your Affirm loan, please contact Affirm by emailing help@affirm.com or by calling (855) 423-3729.

More questions?

For more information on Affirm, please visit www.affirm.com/faqs.

Terms and Conditions (T&C)

• 1. The Affirm services are only available for United States residents or citizens (except for Iowa and West Virginia residents) that are 18 years or older with a SSN (Social Security Number).
• 2. Customers are recommended to undergo prequalification prior to using the Affirm services.
• 3. The Affirm services cannot be applied on pre-order or backrorder items.
• 4. Gift Cards cannot be purchased by Affirm.
• 5. The Affirm services can only be used on orders worth $50 or above (shipping included).
• 6. The billing address must be same of the shipping address if Affirm is used as the payment method.
• 7. Store credits or reward points cannot be used together with Affirm.
• 8. Once the checkout is completed and the purchase with Affirm are confirmed, your purchase will be sent to us for processing.
• 9. The order cannot be edited after you have confirmed your loan. If you want to add items to your order, another loan with Affirm shall be applied. You could also settle the orders with other payment method.
• 10. After confirming loan from Affirm, the first installment will start 1 calendar month from the purchase date.
• 11. No late fees, service fees, prepayment fees or any other hidden fees will be charged.
• 12. Complaints or disputes about Affirm’s Services related to the origination, terms or servicing of any credit provided by Affirm shall be directed to Affirm for resolution directly at help@affirm.com.

Return Policy for Orders using the Affirm Services

If you would like a full refund on your purchase, you will have to contact us directly within 30 days from the date of purchase. Full details of the return policy can be found here.

We will only issue/initiate a refund if we receive your returned items. Affirm will credit any loan payments you have made, not including paid interest, to the original form of payment within 3 to 10 business days. If you would like to make a partial refund, Affirm will first credit the final monthly bill of your loan. If the refund amount is higher than the final monthly bill amount, Affirm will apply the remainder of the refund to the preceding month, and so on.

All other payment amounts will not change from the original terms. Please contact us if you are to cancel the order before receiving the item(s). After we have agreed to cancel your order, if your Affirm’s loan is still in a ‘processing’ state, the loan will automatically be removed from your Affirm account.

Referral Program - Terms and Conditions

To redeem referral points, your invitee (the person you invited to sign up on the HobbyKing website) must sign up for the first time using your invite link or code at the time of signup.
Your referral points will be added to your account once your invitee completes a purchase initially through the link or code sent to them by you and will appear in your referral page. If your invitee does not complete the initial purchase through the link you sent them, you will not qualify for the referral points. Once your invitee makes the initial purchase through the link,you qualify for the referral points for every subsequent purchase made by the invitee, with or without the link.

Affiliate Program -Terms and Conditions

1. For the purposes of this program, an 'affiliate' is anyone who shares affiliate links found in the product pages of the HobbyKing website.

2. The affiliate link system is an opportunity for customers of HobbyKing to earn reward points by helping promote hobbyking.com on their websites, blogs, reviews, coupon platforms, youtube and social media channels.

3. An affiliate is rewarded with 5% of the product sale that is generated through a successful affiliate link which is awarded in the form of reward points into the affiliate's Hobbyking account.

4. The Reward points will be reflected in the affiliate's account instantly, as soon as the affiliate buyer makes a purchase through the affiliate link. An affiliate's earnings will appear as reward points under “My Accounts > Affiliates” only after the affiliate buyers place the order.

5. Once logged in to the HobbyKing account, the affiliate will be able to see the links under each product in the product page, which can be shared to different channels online.

6. The affiliate buyers have to land on the product page through the affiliate link and must complete the order in the same cycle, within 10 days. If not, the affiliate will not be rewarded.

7. The 5% affiliate earning is applicable only if the affiliate buyer follows your affiliate link and purchases the product contained in the affiliate link. The fee will not be applicable for any other products purchased by the affiliate buyer through the link.

8. The affiliate can share as many links of their favorite products as they wish. However, they can earn the reward points only if the affiliate buyers, purchase products routing from their specific product links.

9. If an affiliate sends the same link and should multiple affiliate buyers follow the link to make the specific product purchase, the affiliate will be able to obtain 5% commission fee for all links that resulted in the purchase of the specific products.

10. Should an affiliate buyer purchase a quantity of more than 1 of the specific products through an affiliate link, the affiliate will be able to obtain the 5% commission fee  multiplied by the quantity of the product.

11. Should two affiliates send a link to an affiliate buyer for the same product and the affiliate buyer purchases the specific product, then only the first affiliate will earn 5% commission on the product price in reward points.  

12. If the affiliate buyer cancels an order which was generated through an affiliate link, the affiliate's reward points will be reversed.

13. An affiliate is strictly not allowed to spam any sites with these links.

14. HobbyKing reserves the right to debit reward points from affiliate's accounts at their discretion.

15. HobbyKing reserves the right to change the rules of this program, including the % of product sale, at anytime. If the % of product sale changes in the program, orders previously made before the change will not be affected.

16. HobbyKing reserves the right to discontinue this program at anytime.

hobbyking.com^® is not responsible for typographical errors. hobbyking.com^® reserves the right to cancel any order you have placed if there was a typographical error on the hobbyking.com^® Store concerning the pricing or availability of any item you ordered when you placed the order. hobbyking.com^® reserves the right to change the terms and conditions of sale at the hobbyking.com^® Store at any time. hobbyking.com^® may make changes to any products or services offered at the hobbyking.com^® Store, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the hobbyking.com^® Store with respect to products and services may be out of date, and hobbyking.com^® makes no commitment to update the information provided at the hobbyking.com^® Store with respect to such products and services. hobbyking.com^® reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the hobbyking.com® Store, or to any portion of the hobbyking.com^® Store, for any reason; (2) to modify or change the hobbyking.com^® Store, or any portion of the hobbyking.com^® Store, and any applicable policies or terms; and (3) to interrupt the operation of the hobbyking.com^® Store, or any portion of the hobbyking.com^® Store, as necessary to perform routine or non-routine maintenance, error correction, or other changes. To the extent permitted by law, all sales at the hobbyking.com^® Store are governed by Hong Kong law, without giving effect to its conflict of law provisions. No hobbyking.com^® employee or agent has the authority to vary any of the hobbyking.com^® Store's policies or the terms and conditions governing any sale. If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.

hobbyking.com^®’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by hobbyking.com^® of any provision or any right it has to enforce these policies, nor shall any course of conduct between hobbyking.com^® and you or any other party be deemed to modify any provision of these policies. These policies shall not be interpreted or construed to confer any rights or remedies on any third parties. The hobbyking.com® Store provides access to hobbyking.com^® international data and, therefore, may contain references or cross references to hobbyking.com^® products, programs and services that are not announced in your country. Such reference does not imply that hobbyking.com^® in your country intends to announce such products, programs or services.

All payments will be processed on behalf of Hextronik Ltd situated at 20/F 133 Hoi Bun Road, Hong Kong

Support Centre

Product Pricing: All prices are subject to change without notice.
Product Specifications: All product descriptions and specifications are subject to change without notice.

Shipping terms & conditions for Australia Warehouse

Pick up at warehouse OR let the warehouse communicate with you to sort out

1. pick up at warehouse OR
2. If you do not intend to pick up at the warehouse but have chosen this option, it will imply there was no shipping option available.

The abuse of this option when shipping option was available will incur extra charges to you.

The warehouse will contact you to communicate with the option 1) and 2) above mentioned.

Sales orders that reach the free shipping threshold will stay free for shipping.

Sales orders that do not reach free shipping threshold, the warehouse will quote the price to you.

Free Shipping 

Terms & Conditions

Global Warehouse (Hong Kong)

All orders of USD $250 and over, qualify for free shipping from the Global warehouse to the following countries only: Japan, Korea, Singapore, Thailand, Hong Kong, Philippines, New Zealand, and Malaysia. The maximum allowable weight to qualify for free shipping from the global warehouse is 20kgs.

Product exclusions: Around 800 SKUs including bulky items like e-bikes, scooters, 3D printers, planes and cars are excluded from the Free Shipping offer from the Global Warehouse.

US Warehouse
All orders of USD $100 and over, qualify for free shipping from the US warehouse to all states of US excluding Alaska and Hawaii. The maximum allowable weight to qualify for free shipping from the US warehouse is 30kgs. This has been extended to Canada as well.

United Kingdom Warehouse
All orders of USD $100 and over, qualify for free shipping from the UK warehouse to UK, Ireland, Germany, Italy, France, Belgium, Spain, Netherland, Sweden, Poland and Hungary. The maximum allowable weight to qualify for free shipping from the UK warehouse is 30kgs. Batteries over 100wh are excluded from free shipping from the UK warehouse. Please click here to see the full list of 100wh batteries that are excluded from free shipping from the UK warehouse.

Netherlands Warehouse
All orders of USD $100 and over, qualify for free shipping from the Netherlands warehouse to Germany, Netherlands, Italy, France, Belgium, Spain, Austria, Sweden, Denmark, Czech Republic, Great Britain, Finland, Poland, Portugal and Hungary. The maximum allowable weight to qualify for free shipping from the Netherlands warehouse is 32kgs.

Australian Warehouse
All orders of USD $100 and over, qualify for free shipping from the Australian warehouse to Australia. This excludes New Zealand. The maximum allowable weight to qualify for free shipping from the Australian warehouse is 22kgs.

*Only countries mentioned above are on free shipping

Price Match

Did you know that HobbyKing price matches? If you see a product elsewhere for a better price, HobbyKing will match it. Notify us on the HobbyKing product page by clicking “Not Cheapest?” under the right-hand gray panel.

Fill out the form and someone from our friendly Customer Service team will be in contact with you.

Terms & Conditions: The price match is only for online purchases. HobbyKing is not liable to refund the difference if the request is submitted after the purchase is made. Price matches are up to the discretion of the HobbyKing Customer Service team.

Birthday Promotion

Promotion:

Customers, who are subscribed to our email newsletter and have updated their account details to include their birthdate, will be eligible for a birthday 'gift' to the value of $10 USD on their birthdate month.

Terms & Conditions

1. The coupon amount is subject to change at any given time, without notice.

2. Each Coupon is valid for a limited time only, and expires 30 days after the intial birthday email is sent, and 3 days after the birthday email reminder is sent.

3. Strictly no extension of the expiry date from the date of issue.

4. To apply the coupon code, a minimum subtotal of $50USD applies, excluding shipping, taxes and other handling fees

5. Should the transaction be suspected of fraudulent activity, order may be cancelled..

6. Hobbyking.com reserves the right to modify or cancel coupons at any time.

7. Only one coupon code per order, per user can be redeemed.

8. As a condition of use of the coupon code, order value must be equal to or greater than 50usd.

9. The coupon cannot be applied to orders previously placed in Hobbyking.com

10. The coupon is non-refundable and cannot be exchanged for cash in part or full.

11. Should any dispute arise, the decision of Hobbyking.com shall be final.

Anniversary Promotion

Promotion:

Customers, who are subscribed to our email newsletter, may be eligible for an anniversary 'gift' of 10% off their order during the month in which their account was created.

Terms & Conditions

1. The coupon amount is subject to change at any given time, without notice.

2. Each Coupon is valid for a limited time only, and expires 30 days after the intial anniversary email is sent, and 3 days after the anniversary email reminder is sent.

3. Strictly no extension of the expiry date from the date of issue.

4. Discount does not apply on shipping, handling, taxes or related costs.

5. Should the transaction be suspected of fraudulent activity, order may be cancelled..

6. Hobbyking.com reserves the right to modify or cancel coupons at any time.

7. Only one coupon code per order, per user can be redeemed.

8. Coupon excludes use on New Items.

9. The coupon cannot be applied to orders previously placed in Hobbyking.com

10. The coupon is non-refundable and cannot be exchanged for cash in part or full.

11. Should any dispute arise, the decision of Hobbyking.com shall be final.

Register Now - Pop Up

Promotion:

New customers, who subscribe to our email newsletter by inputting a valid email address via our 'Register Now' Pop-up will be eligible for 10% off on their first purchase.

Terms & Conditions

1. The coupon amount is subject to change at any given time, without notice.

2. Each Coupon is valid for a limited time only, and expires 30 days after issuing the code.

3. Strictly no extension of the expiry date from the date of issue.

4. Coupon is only valid for a customers first transaction.

5. Should the transaction be suspected of fraudulent activity, order may be cancelled..

6. Hobbyking.com reserves the right to modify or cancel coupons at any time.

7. Only one coupon code per order, per user can be redeemed.

8. The coupon cannot be applied to orders previously placed in Hobbyking.com

9. The coupon is non-refundable and cannot be exchanged for cash in part or full.

10. Should any dispute arise, the decision of Hobbyking.com shall be final.

11. Coupon code excludes any items listed on the New Items page.

Welcome Back - Pop Up

Promotion:

Returning users who are met with a 'Welcome Back' pop-up will be eligible to either 5% or 10% off their next transaction.

Terms & Conditions

1. The coupon amount is subject to change at any given time, without notice.

2. Each Coupon is valid for a limited time only, and expires 10 days after issuing the code.

3. Strictly no extension of the expiry date from the date of issue.

4. Should the transaction be suspected of fraudulent activity, order may be cancelled..

5. Hobbyking.com reserves the right to modify or cancel coupons at any time.

6. Only one coupon code per order, per user can be redeemed.

7. The coupon cannot be applied to orders previously placed in Hobbyking.com

8. The coupon is non-refundable and cannot be exchanged for cash in part or full.

9. Should any dispute arise, the decision of Hobbyking.com shall be final.

10. Coupon code excludes any items listed on the New Items page

4th of July Sale – 5% Off site-wide (US only)

Promotion:

This promotion code is a 5% discount with min. $200 purchase valid from 00:00 on Jul 4, 2020 (HK time) until 23:59 on 6 July, 2020.

Terms & Conditions

2. Sale period: From 00:00, 4 July 2020 (HK time) to 23:59, 6 July 2020 (HK time).

3. The coupon amount is subject to change at any given time, without notice.

4. Taxes, shipping and handling and other charges do not apply towards the minimum purchase amount.

5. Strictly no extension of the expiry date from the date of issue.

6. Should the transaction be suspected of fraudulent activity, order may be cancelled..

7. Hobbyking.com reserves the right to modify or cancel coupons at any time.

8. Only one coupon code per order, per user can be redeemed.

9. The coupon cannot be applied to orders previously placed in Hobbyking.com

10. The coupon is non-refundable and cannot be exchanged for cash in part or full.

11. Should any dispute arise, the decision of Hobbyking.com shall be final.

Backordered items can be cancelled instantly for store credit, however if you wish to recalculate shipping or change your order you must contact customer service first. Our backorder Cancel Item function is very simple and will only refund the cost of the product to store credit.If you would like to make additional changes to your order or have questions, please contact customer service BEFORE cancelling your items.