H.King "Raposa do Deserto" (RTR) 1/10 4WD Desert Racer

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• Value

HK Desert Fox buy one before they are one!

Jun 27, 2017

This is an awesome platform, not so much the whole package.
Chassis, driveline tires and lay out of this SCT bases platform are all top notch for the price.
I'd suggest ordering a descent esc/motor combo with it, the stock esc/motor are good for 2s runs to get the truck dialed in (if they last that long). Drop in a 9,5-13,5t motor and a 60A upwards esc and be done with it (except gearing it down some especially on 3s, 17tooth pinion works fine).
The truck handles like a dream after some thicker shock oil and adjusting the droop screws on the a arms, jumps like a champ and tracks true, very nice.
Don't see this truck as a RTR model but upgrade it out of the box it's cheap enough to do so. Bet you won't see dumb warranty complaints like the fellow before me, yes it's over geared and yes it cogs like a pig and overheats what do you expect at this pricepoint, monitor the temps and you can run it stock (don't throw in a 2s 8000mah and drive it through tall grass for 45 minutes, you'll kill it on its maiden run! Duh

Had the electronics been better i'd give it the highest rating, but being informed up front i did my research and swapped them out after 1 test run and couldn't be happier!

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DO NOT BUY THIS USELESS CAR

May 26, 2017

-------- Original message --------
From: "James (HobbyKing Support Centre)"
Date:05-15-2017 12:08 PM (GMT-08:00)
To: Hoi Chun Wang
Subject: [HobbyKing Support Centre] Re: warranty claim | RMA ID: 100010148

## Please do not write below this line ##
Your request (#1938122) has been updated.

To review the status of the request and add additional comments, please visit www.HobbyKing.com


James, May 16, 03:08 HKT:
Hi Hoi,

I can either offer you a refund, or send you a replacement Desert Fox. However, in order for me to provide a resolution, you will need to let me know once you've closed the PayPal dispute.

Kind regards,

James
HobbyKing Support Team

For self help on your HobbyKing inquiries, you may also check our Help Center by clicking "24 hour Support Centre" on the upper right part of our website.


Hoi Chun Wang, May 13, 08:37 HKT:
You better read the whole situation before making the judgement. The transmitter and receiver was not working once got the car which is the original RMA for twenty something credit. Then the esc and motor catch the fire for under 5mins run after I put a new tx & rx. The fire burn out all the servo, esc, motor, receiver, and the right side of the car, the. You guys even take away the original RMA credit. You better tell me how bad is the products and customer services.


James, May 12, 22:51 HKT:
Hi Hoi,

We can send you a replacement ESC and motor for the Desert Fox, but you'll need to close the PayPal dispute before I can make arrangements to send you the replacements. Please let me know once the PayPal dispute has been closed so we can proceed with your warranty claim.

Kind regards,

James
HobbyKing Support Team

For self help on your HobbyKing inquiries, you may also check our Help Center by clicking "24 hour Support Centre" on the upper right part of our website.


Phil Leal, May 10, 21:07 HKT:
Hi Hoi Chun Wang,

I see. I will forward you to our warranty for further assistance.

Kind regards,

Phil Leal
HobbyKing Support Team

For self help on your HobbyKing inquiries, you may also check our Help Center by clicking "24 hour Support Centre" on the upper right part of our website.


Hoi Chun Wang, May 10, 20:56 HKT:
The rma is for the faulty controller and receiver when I first the car, but the car esc and motor was fire burning after few mins first run. This car was totally rubbish. Please read the conversation as per below since I have repeated the issue again and again

Andrew


Phil Leal, May 10, 19:38 HKT:
Hi Hoi Chun Wang,

Thank you for bringing up this matter to us. Upon checking your RMA, our warrant team confirmed you have a faulty item and they refund via bonus points or stored $20.05 via bonus points for the faulty item, which may use for the next order from us. However, they remove your bonus points, because you have a dispute to your PayPal. I highly advise to close your dispute so they can give your bonus points or create a new replacement order?

Kind regards,

Phil Leal
HobbyKing Support Team

For self help on your HobbyKing inquiries, you may also check our Help Center by clicking "24 hour Support Centre" on the upper right part of our website.

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Keithley: Welcome to HobbyKing! This is Keithley assisting you. How may I help you? [10:50:57] Hoi Wang: H.King "Desert Fox" (RTR) 1/10 4WD Desert Racer the ecs and motor just catch fire in the middle of my first battery run [10:51:48] Keithley:

May 15, 2017

Keithley: Welcome to HobbyKing! This is Keithley assisting you. How may I help you?
[10:50:57] Hoi Wang: H.King "Desert Fox" (RTR) 1/10 4WD Desert Racer the ecs and motor just catch fire in the middle of my first battery run
[10:51:48] Keithley: Hello Hoi!
[10:51:58] Keithley: Are you referring to order 100333545?
[10:53:40] Hoi Wang: yes, the car was received with a not working remote controller and receiver which already submitted a rma. after I put a new controller and receiver, then the esc and motor was burn out with fire. what the hell is this
[10:54:09] Hoi Wang: it even not run for 5mins
[10:54:51] Keithley: Let me check your order. One moment please.
[11:01:40] Keithley: Upon checking your RMA ID: 100010148, it was noted by the warranty department that the transmitter for your H.King "Desert Fox" (RTR) 1/10 4WD Desert Racer is indeed faulty. A replacement as per advised is SKU: 9114000017-0. But, in your RMA ID: 100010148 the resolution you choose is store credit which the warranty department stored $20.05 credit for the faulty transmitter.
[11:02:45] Hoi Wang: that's was done, but now the esc and motor catch fire
[11:03:16] Hoi Wang: I am just strongly complain the item was very danger
[11:03:43] Keithley: Okay. So, there is another issue on your item?
[11:04:54] Hoi Wang: it burn all the wire included the servo, motor and the right side body panel and almost fire the whole car
[11:06:15] Hoi Wang: yes,I need to talk to your manager
[11:08:25] Keithley: I can forward this chat transcript to the warranty claim to check on the new issue on your item. Please provided support proofs for the new claim so they can evaluate and check on it.
[11:09:10] Hoi Wang: I just upload to file section to remind anyone not to buy stuff from HobbyKing
The visitor has sent a file: 20170507_175302_resized.jpg
The visitor has sent a file: 20170507_175253_resized.jpg
[11:11:20] Keithley: Okay. After our chat conversation, I will forward this directly with warranty department for checking. Please wait for their reply regarding the claim. I apologize for the trouble you encounter.
[11:14:28] Hoi Wang: it is more about danger than trouble
[11:15:41] Keithley: You can also address that issue with the warranty department once they reply to your through email.
The visitor has sent a file: 20170507_201335_resized.jpg
[11:17:34] Hoi Wang: I need to talk to your manager
[11:18:33] Keithley: I don't have manager online right now. This issue on the item can be raise with the warranty department.
[11:19:38] Hoi Wang: this is not about the warranty and I have report to my local police who will track all the product shipped from your company
[11:22:34] Keithley: It would be better if you send an detailed email for that issue. Please send it here: support@hobbyking.zendesk.com
[11:29:57] Keithley: Are we still connected?
[11:33:07] Hoi Wang: yes, i am still waiting the mansger
[11:33:56] Keithley: I don't have a manager online to take on your concern. I can forward this issue to warranty department.
[11:34:26] Hoi Wang: the issue need to address immediately
[11:35:20] Keithley: Sorry but I really don't have a manager. I will forward immediately the issue to warranty department for immediate review.
[11:37:50] Keithley: The warranty department will respond through email about the issue.

• Overall
• Quality
• Value

Keithley: Welcome to HobbyKing! This is Keithley assisting you. How may I help you? [10:50:57] Hoi Wang: H.King "Desert Fox" (RTR) 1/10 4WD Desert Racer the ecs and motor just catch fire in the middle of my first battery run [10:51:48] Keithley:

May 15, 2017

Keithley: Welcome to HobbyKing! This is Keithley assisting you. How may I help you?
[10:50:57] Hoi Wang: H.King "Desert Fox" (RTR) 1/10 4WD Desert Racer the ecs and motor just catch fire in the middle of my first battery run
[10:51:48] Keithley: Hello Hoi!
[10:51:58] Keithley: Are you referring to order 100333545?
[10:53:40] Hoi Wang: yes, the car was received with a not working remote controller and receiver which already submitted a rma. after I put a new controller and receiver, then the esc and motor was burn out with fire. what the hell is this
[10:54:09] Hoi Wang: it even not run for 5mins
[10:54:51] Keithley: Let me check your order. One moment please.
[11:01:40] Keithley: Upon checking your RMA ID: 100010148, it was noted by the warranty department that the transmitter for your H.King "Desert Fox" (RTR) 1/10 4WD Desert Racer is indeed faulty. A replacement as per advised is SKU: 9114000017-0. But, in your RMA ID: 100010148 the resolution you choose is store credit which the warranty department stored $20.05 credit for the faulty transmitter.
[11:02:45] Hoi Wang: that's was done, but now the esc and motor catch fire
[11:03:16] Hoi Wang: I am just strongly complain the item was very danger
[11:03:43] Keithley: Okay. So, there is another issue on your item?
[11:04:54] Hoi Wang: it burn all the wire included the servo, motor and the right side body panel and almost fire the whole car
[11:06:15] Hoi Wang: yes,I need to talk to your manager
[11:08:25] Keithley: I can forward this chat transcript to the warranty claim to check on the new issue on your item. Please provided support proofs for the new claim so they can evaluate and check on it.
[11:09:10] Hoi Wang: I just upload to file section to remind anyone not to buy stuff from HobbyKing
The visitor has sent a file: 20170507_175302_resized.jpg
The visitor has sent a file: 20170507_175253_resized.jpg
[11:11:20] Keithley: Okay. After our chat conversation, I will forward this directly with warranty department for checking. Please wait for their reply regarding the claim. I apologize for the trouble you encounter.
[11:14:28] Hoi Wang: it is more about danger than trouble
[11:15:41] Keithley: You can also address that issue with the warranty department once they reply to your through email.
The visitor has sent a file: 20170507_201335_resized.jpg
[11:17:34] Hoi Wang: I need to talk to your manager
[11:18:33] Keithley: I don't have manager online right now. This issue on the item can be raise with the warranty department.
[11:19:38] Hoi Wang: this is not about the warranty and I have report to my local police who will track all the product shipped from your company
[11:22:34] Keithley: It would be better if you send an detailed email for that issue. Please send it here: support@hobbyking.zendesk.com
[11:29:57] Keithley: Are we still connected?
[11:33:07] Hoi Wang: yes, i am still waiting the mansger
[11:33:56] Keithley: I don't have a manager online to take on your concern. I can forward this issue to warranty department.
[11:34:26] Hoi Wang: the issue need to address immediately
[11:35:20] Keithley: Sorry but I really don't have a manager. I will forward immediately the issue to warranty department for immediate review.
[11:37:50] Keithley: The warranty department will respond through email about the issue.

• Overall
• Quality
• Value

spare parts

Nov 05, 2016

they dont sell spare parts for this car you stuck with a broken rc

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• Value

spare parts

Nov 05, 2016

they dont sell spare parts for this car you stuck with a broken rc

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Customer Rated

May 15, 2016

The car is OK for the price, but stock motor is cogging a lot. Needs exchange to 4-pole motor if you like to go slow. Customer service from HK is like you get what you pay for.

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Customer Rated

Apr 30, 2016

Bought one of these for my sons birthday. car looks ok and was good fun. Got to put THREE batteries through the car before it stopped.
Seems the motor has fried and taken out the esc with it.
In my opinion the car is way over geared standard even on 2s batteries, I'd spend your money elsewhere....
The radio gear and the rest of the car performed well for the short time it was running.

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Customer Rated

Mar 28, 2016

Received my Desert Fox fast! This thing looks bad a$$.
You can definitely tell its too much buggy for the motor. I used a 2s 4000mah battery and the motor burnt on the first run. HK gave me credit for a new motor so all is well. Overall great buggy for the price, just don't expect the motor to last long. Great platform for upgrades.

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Certified Buyer Rated

Mar 18, 2016

H.King "Desert Fox" (RTR) 1/10 4WD Desert Racer nice look